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1. Introduction

Eliza R Recruitment Ltd ('Eliza R Recruitment', 'we', 'our' or 'us') is committed to protecting personal information and handling data responsibly, securely and transparently.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, contact us, request recruitment services, apply for opportunities, join our talent network, or communicate with us by email, telephone, WhatsApp or online forms.

We process personal information in accordance with the UK General Data Protection Regulation ('UK GDPR'), the Data Protection Act 2018 and other applicable UK data protection legislation.

By using our website or engaging with our recruitment services, you acknowledge that you have read and understood this Privacy Policy.

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2. About Eliza Recruitment Ltd

Eliza Recruitment Ltd is a company registered in England and Wales.

Company name

Eliza R Recruitment Ltd

Company number

15127535

Registered office

8 Hales Park, Hemel Hempstead, Hertfordshire, HP2 4RH, United Kingdom

Website

https://www.elizarecruitment.info

Email

info@elizarecruitment.com

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For the purposes of UK data protection law, Eliza R Recruitment Ltd is the data controller for the personal information we collect and process in connection with our website and recruitment services.

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3. Who This Privacy Policy Applies To

This Privacy Policy applies to:

• visitors to our website;

• prospective and existing clients;

• candidates seeking temporary or permanent work opportunities;

• individuals joining our talent network;

• referees and previous employers who provide references;

• individuals who contact us by email, telephone, WhatsApp or online forms.

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This Privacy Policy applies only to Eliza R Recruitment Ltd and our website. It does not apply to third-party websites that may be linked from our website.

4. Data Protection Principles

When processing personal information, we aim to comply with the following data protection principles:

• we process personal information lawfully, fairly and transparently;

• we collect personal information for specified, explicit and legitimate purposes;

• we only collect personal information that is adequate, relevant and necessary;

• we take reasonable steps to keep personal information accurate and up to date;

• we keep personal information only for as long as necessary;

• we use appropriate technical and organisational measures to protect personal information.

5. Information We Collect

The personal information we collect depends on how you interact with us.

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5.1 Clients and prospective clients

When you contact us, submit a staffing enquiry or request recruitment services, we may collect:

• full name;

• company or organisation name;

• job title or role;

• business email address;

• telephone number;

• business location or service location where relevant;

• recruitment requirements and role details;

• preferred contact method;

• messages and correspondence with us, including WhatsApp messages where you choose to use WhatsApp;

• any additional information you voluntarily provide.

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5.2 Candidates and talent network applicants

If you apply for a vacancy, send us your CV or join our talent network, we may collect:

• full name;

• email address;

• telephone number;

• postal address where relevant;

• CV or resume;

• employment history;

• professional experience;

• qualifications, training and certificates;

• references, where provided;

• availability;

• preferred working locations;

• salary or rate expectations;

• right to work information where required for a specific recruitment process;

• professional recruitment assessment notes created during the recruitment process;

• any additional information you choose to provide.

We ask candidates to provide only information that is relevant to recruitment and employment opportunities. Please do not provide unnecessary sensitive personal information unless specifically requested and relevant to a role.

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5.3 Referees and previous employers

Where a candidate provides your details as a referee, we may process your name, job title, organisation, contact details and any reference information you provide about the candidate. We use this information to assess candidate suitability and support the recruitment process.

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5.4 Website and technical information

When you visit our website, certain technical information may be collected automatically, including:

• IP address;

• browser type and version;

• device information;

• operating system;

• pages visited;

• date and time of visit;

• time spent on pages;

• website interaction data;

• cookie information;

• analytics information.

This information helps us maintain, secure and improve our website and understand how visitors interact with our services.

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6. How We Collect Information

We collect personal information when you:

• complete a contact form on our website;

• submit a Request Staff enquiry;

• apply through our candidate form or join our talent network;

• send us your CV;

• contact us by email, telephone or WhatsApp;

• communicate with us during a recruitment process;

• provide a reference for a candidate;

• browse our website using cookies or analytics technologies.

We may also receive candidate information from referrals, professional networking platforms or publicly available professional sources where lawful and relevant to recruitment.

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7. Why We Use Your Information

We use personal information for the following purposes:

• to provide recruitment services;

• to respond to client staffing enquiries;

• to understand client requirements;

• to assess candidate suitability for temporary or permanent opportunities;

• to introduce suitable candidates to prospective employers or clients;

• to arrange interviews and recruitment communications;

• to manage our talent network;

• to request and review references where relevant;

• to communicate with clients, candidates and referees;

• to maintain business records;

• to improve our website and services;

• to measure and improve marketing and advertising activity;

• to comply with legal obligations;

• to protect our legitimate business interests.

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8. Lawful Bases for Processing

Under UK GDPR, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on one or more of the following lawful bases:

Purpose

Lawful basis

Explanation

Responding to enquiries

Legitimate interests

To respond to messages and provide information about our recruitment services.

Providing recruitment services to clients

Contract / Legitimate interests

To take steps requested by clients and manage recruitment instructions.

Assessing candidate suitability

Legitimate interests

To match candidates with suitable opportunities and provide recruitment services.

Introducing candidates to clients

Legitimate interests / Consent where appropriate

To progress recruitment opportunities, normally after candidate engagement or agreement.

Keeping business records

Legal obligation / Legitimate interests

To comply with legal, accounting and administrative requirements.

Website analytics and advertising measurement

Consent / Legitimate interests depending on cookie settings

To understand website performance and improve advertising activity.

Direct marketing

Consent or legitimate interests where permitted

To contact individuals about relevant services, where lawful and appropriate.

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9. Candidate Recruitment Process

When a candidate submits information to us, we may use it to assess suitability for current or future opportunities in luxury hospitality, spa and wellness, private household staffing and related recruitment sectors.

Where appropriate, we may discuss your experience, availability, preferred locations and role preferences. We may create professional recruitment assessment notes to help us understand your suitability and match you with appropriate opportunities.

We will not knowingly provide your full CV or detailed candidate profile to a prospective client unless this is necessary for the recruitment process and appropriate in the circumstances. Where possible, we will discuss relevant opportunities with you before presenting your details to a client.

Submitting your CV or joining our talent network does not guarantee that we will find work for you or introduce you to a client.

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10. Client Recruitment Process

When a client submits a Request Staff enquiry or contacts us about recruitment support, we use the information provided to understand staffing needs, role requirements, location, timing, standards expected and any other relevant recruitment criteria.

We may use this information to identify suitable candidates, communicate with the client, arrange interviews or introductions and provide temporary or permanent recruitment support.

Submitting an enquiry does not automatically create a contract for recruitment services. Any specific recruitment terms, fees or engagement terms will be agreed separately where applicable.

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11. Information You May Need to Provide

In some cases, we may need certain information to respond to your enquiry, assess a candidate, introduce a candidate to a client or provide recruitment services. If you do not provide information requested for those purposes, we may be unable to progress an enquiry, application or recruitment process.

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12. Who We Share Information With

We only share personal information where it is necessary, lawful and relevant to the recruitment or business purpose. We may share information with:

• prospective employers or clients as part of the recruitment process;

• candidates, where necessary to arrange interviews or provide relevant role information;

• referees or previous employers, where references are requested;

• professional advisers, including accountants, legal advisers or consultants where necessary;

• service providers that support our website, forms, communications, analytics or advertising;

• public authorities, regulators or law enforcement bodies where required by law.

We do not sell personal information.

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13. Service Providers and Third-Party Tools

We use selected third-party service providers to operate our website, communicate with clients and candidates and measure website and advertising performance. These may include:

• Wix, which hosts our website and may process information submitted through website forms;

• Google services, including Google Analytics, Google Ads and Google Business Profile where used;

• WhatsApp, where you choose to contact us through WhatsApp;

• email, telephone and communication service providers used in the ordinary course of business.

These providers may process personal information in accordance with their own privacy terms and security arrangements. We aim to use reputable providers and to ensure that appropriate safeguards are in place where required.

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14. International Data Transfers

Eliza R Recruitment Ltd does not intentionally transfer personal information outside the UK for its own separate purposes. However, some of our website, analytics, advertising and communication service providers, including Wix, Google and WhatsApp, may process or store information using systems located outside the UK.

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Where personal information is processed outside the UK by our service providers, we expect appropriate safeguards to be used in accordance with UK GDPR, such as adequacy regulations, standard contractual clauses or equivalent lawful transfer mechanisms.

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15. How Long We Keep Information

We keep personal information only for as long as necessary for the purposes for which it was collected, including recruitment, business administration, legal and accounting purposes.

Type of information

Typical retention approach

Candidate information

Usually up to 24 months after last meaningful contact, unless a longer period is agreed or required for legal/business reasons.

Client and enquiry information

For as long as needed to manage the relationship and normally up to 6 years where required for business, legal or accounting records.

Referee information

Only for as long as needed for the relevant recruitment process and related records.

Website analytics data

Retained according to the settings of the relevant analytics provider.

General correspondence

For as long as reasonably necessary to manage enquiries, recruitment processes and business records.

We may delete or anonymise information earlier where it is no longer required. You may request deletion of your personal information, subject to any legal or legitimate reason we may have to retain it.

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16. Cookies and Analytics

Our website may use cookies and similar technologies to operate the website, improve user experience, understand website performance and support advertising measurement. Some cookies are essential for the website to function. Others may be used for analytics or marketing purposes where enabled.

We may use Google Analytics and Google Ads tools to understand website traffic, measure advertising performance and improve our services. These tools may use cookies or similar technologies.

You can manage cookie preferences through the cookie banner or settings available on our website, where provided. You may also control cookies through your browser settings.

A separate Cookie Policy may provide more detailed information about cookies used on our website.

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17. Marketing Communications

We may contact clients or prospective clients about recruitment services where there is a legitimate business interest and where permitted by law. We will not send candidates marketing communications unless it is appropriate and lawful to do so.

Where we rely on consent for marketing, you may withdraw consent at any time. You may also ask us to stop sending marketing communications by contacting info@elizarecruitment.com.

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18. Security of Personal Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure systems, appropriate record keeping and limiting access to individuals who need the information for legitimate business purposes.

No method of transmission over the internet is completely secure. While we take appropriate steps to protect personal information, we cannot guarantee absolute security of information transmitted through our website, email or online communication tools.

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19. Your Data Protection Rights

Subject to certain legal conditions and exemptions, you may have the following rights under UK data protection law:

• the right to be informed about how your personal information is used;

• the right of access to personal information we hold about you;

• the right to request correction of inaccurate or incomplete information;

• the right to request deletion of personal information in certain circumstances;

• the right to restrict processing in certain circumstances;

• the right to object to processing in certain circumstances;

• the right to data portability in certain circumstances;

• the right to withdraw consent where we rely on consent;

• the right to complain to the Information Commissioner’s Office.

To exercise your rights, please contact us at info@elizarecruitment.com. We may need to verify your identity before responding to a request.

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20. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the UK supervisory authority, the Information Commissioner’s Office (ICO).

ICO website: https://ico.org.uk/concerns

ICO telephone: 0303 123 1113

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21. Third-Party Websites

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content or security of third-party websites. You should read the privacy information provided by those third parties before using their services.

22. Accuracy of Information

It is important that the personal information we hold about you is accurate and up to date. Please inform us if your contact details, availability, employment status or other relevant information changes during your relationship with us.

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23. Automated Decision-Making

We do not use solely automated decision-making to make recruitment decisions about candidates. Recruitment decisions involve human review and assessment.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal obligations or data processing practices. The latest version will be published on our website with the updated date shown at the top of the policy.

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25. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Eliza Recruitment Ltd
Email: info@elizarecruitment.com
Website: https://www.elizarecruitment.info
Registered Office: 8 Hales Park, Hemel Hempstead, Hertfordshire, HP2 4RH, United Kingdom